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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General FAQ's
We offer a full range of hardware and building materials including cement, aggregates, plumbing supplies, electrical items, paints, tools, tiles, and home improvement products.
Most products are kept in ready stock. If an item is out of stock, you will be notified during checkout or contacted by our team immediately.
Yes. We provide special pricing for contractors, builders, and wholesale buyers. Contact us for a custom quote.
Once your order is dispatched, you’ll receive a tracking link via SMS or email. You can also check your order status in the “My Account” section.
If you receive a damaged, defective, or wrong product, report it within 24–48 hours with photos. We will arrange a replacement or refund.
Delivery & Shipping FAQ's
Yes. We deliver all types of materials, including heavy or bulky items. Delivery charges vary based on location and order size.
We currently deliver across UAE region. For bulk orders, we may arrange delivery outside standard locations.
Most orders are delivered within 1–3 business days. Special or bulk orders may take longer.
Payment FAQ's
We accept online payments, UPI, credit/debit cards, net banking, and cash on delivery.
COD is available for selected hardware items but may not be available for heavy building materials like cement or tiles.
Returns & Cancellation FAQ's
Yes, eligible products can be returned within 7 days of delivery, provided they are unused and in original condition. Some items like cement bags, cut wires, and custom-sized materials are non-returnable.
Orders can be canceled before dispatch. Once the order is shipped, cancellation policies may vary depending on the product type.
Product-Related FAQ's
We offer installation support on selected products like pipes, sanitaryware, and electrical fittings through verified professionals.
You can reach out to our customer support team, who will guide you based on your requirements, budget, and project type.
Yes. We deal only in trusted and certified brands to ensure quality and durability.